1. Overview
GTF Banking respects the importance of protecting information associated with its customers and visitors. We seek to handle information responsibly and use appropriate safeguards based on the nature of the information and the services involved.
By using a GTF Banking website, digital service or account, you may provide or generate information that is necessary to provide services, maintain security, comply with applicable requirements and improve the banking experience.
2. Information We Collect
The information collected may vary depending on the products and services you use and how you interact with GTF Banking.
Information you provide
This may include information provided when opening an account, submitting forms, contacting support or applying for a banking product.
Account information
Banking relationships may involve account, transaction, product and service information required to operate your account.
Technical information
Websites and digital services may collect technical information such as device, browser, connection and service-use data.
Communications
Information associated with customer support requests, service communications and other interactions may be retained where appropriate.
Information from other sources
Where permitted and appropriate, information may also be obtained from service providers, verification services, fraud-prevention systems or other lawful sources.
3. How We Use Information
Information may be used for legitimate banking, operational, security and customer service purposes, including:
- Providing and administering requested banking products and services.
- Processing and maintaining account and transaction records.
- Authenticating customers and protecting accounts from unauthorized activity.
- Responding to customer questions, requests and support inquiries.
- Detecting, preventing and investigating fraud, abuse and other unauthorized activity.
- Maintaining and improving websites, applications and banking services.
- Meeting applicable legal, regulatory and compliance obligations.
5. Data Security
GTF Banking uses administrative, technical and organizational measures designed to help protect information against unauthorized access, use, alteration or disclosure.
Security controls may include authentication, access controls, monitoring, encryption or other protective measures appropriate to the systems and information involved.
No internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their devices, credentials and account information.
6. Data Retention
Information may be retained for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, protect against fraud, enforce agreements and meet applicable legal, regulatory or operational requirements.
Retention periods may vary depending on the type of information, the purpose for which it is used and applicable requirements.
7. Your Privacy Choices
Depending on the applicable service, jurisdiction and legal requirements, customers may have choices or rights relating to their personal information.
- Request access to certain information.
- Request correction of inaccurate information.
- Ask questions about how information is used.
- Manage certain communications or preferences where available.
- Request information about applicable privacy processes and controls.
Requests may be subject to identity verification, applicable law, contractual requirements and other legitimate limitations.
9. Children's Privacy
GTF Banking services are not generally designed to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe information has been submitted improperly by a child, contact GTF Banking through the appropriate support channel so the matter can be reviewed.
10. Information Transfers
Depending on the banking service, infrastructure and service providers involved, information may be processed or stored in locations different from the location where you access the service.
Where applicable, GTF Banking will use appropriate measures and follow relevant legal requirements governing information transfers.
11. Third-Party Services
GTF Banking may provide links or integrations to third-party websites or services. Those third parties may have their own privacy policies and practices.
GTF Banking is not responsible for the privacy practices of independent third-party websites that are outside its control. Review the applicable privacy notice before submitting information to a third party.
12. Changes to This Privacy Policy
GTF Banking may update this Privacy Policy from time to time to reflect changes in services, technology, legal requirements or privacy practices.
When changes are made, the updated version will be posted through the appropriate GTF Banking channel and the effective or updated date may be revised.
13. Contact Us About Privacy
If you have questions or concerns regarding this Privacy Policy or the handling of your information, contact GTF Banking through its customer-support channel.
Privacy & Customer Support
For account-specific questions, use the secure support channel after signing in whenever possible.
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